Being a big company needs a reputation to be maintained, its not about the boss’s personality, it’s about the aura and feel when someone visits your office for the first time.
The trigger for this write up was from the article , on linkedin yesterday,read on by clicking
The gentleman in the above mentioned article had been for an interview and was waiting for his turn in the front office. Most likely due to unprofessional conduct on part of that company HR , despite three hours wait , the interview did not happen. Now the three hours wait in front office must have been a lesson and good insight into companies morals, ethics, discipline , employee happiness and code of conduct. All this is directly related to reputation management in terms of impression gathered by person waiting in front office and word of mouth spread of experience in front office as perceived by the visitor.